Vacancies

We would like to speak to Desktop Support Engineers.

Technical Skills

• Strong knowledge of Microsoft Windows 7/10
• Strong knowledge of Microsoft Office 2010/2016 including O365
• Good knowledge of Microsoft Windows server 2008/2012/2016
• Active Directory
• Knowledge of Exchange 2010/O365
• Knowledge of Apple iOS (iPad & iPhone)
• Knowledge and understanding of TCP/IP/DNS/DHCP/Active Directory

Responsibilities

• Diagnosing and resolving technical issues on your own and as part of a team
• Assist with troubleshooting and resolving infrastructure issues
• Handling escalated calls from IT Service Desk members
• Provide support to users via telephone, email and remote control
• Confident, clear and professional telephone manner
• Log calls via the Service Desk system using incident, problem and change methodology
• Keeping documentation up-to-date
• Administration support via Active Directory
• Following processes and procedures